FAQ

FREQUENTLY ASKED QUESTIONS
This is and will be updated as and when we get ‘NEW’ questions via emails from Guest’s.

Can You Have Someone Pick Us Up From The Airport And How Much Will It Cost?
Airport transfer rates are included are mentioned on our website. For your easy reference please see http://www.thekebun.com/bungalows-rates/airport-transfers/. We would like to say here that it is very important that you not only give us your flight arrival time but also your flight number.

We Are Coming On A Very Late Flight. Is A Transfer Still Possible?
Yes.

We Are Departing On A Very Early Flight. Is A Transfer Still Possible?
Yes.

How Far Is The Farm From The Airport?
It will take 45 minutes to the farm, less in light traffic. The distance is 38 kilometers.

How Far Is It To Kuching City?
28 kilometers or 30 minutes away.

Can You Please Confirm Your Rental Rates?
Our accommodation rates are as you see published on our website. Should and if there are changes you will be informed via email but even if there are any increase the rate you initially booked at will be honored.

What Happens If We Decide We Don’t Want To Drive?
If you are unsure then please reconsider your intention to stay with us. Unless you advise us before we confirm your booking so that we can book a driver for you of which you will pay him directly for his/her services rendered. We will not accept any responsibility should you tell us at the very last moment. Please note that some cars are a manual stick as noted on the car photo’s on the website with ‘A’ for ‘Automatic’ and ‘M’ for ‘Manual’.

How Do I Pay A Deposit?
We have always trusted our Guest’s and never ask for a deposit or advance payment. However some Guest’s feel more comfortable by paying upfront or don’t like carrying too much cash. In this case you may ask me for my personal bank details for a direct transfer.

Do You Accept Credit Cards?
Our business is too small to qualify for a merchant account with any bank. Further there is no land line available to use with such a card processing machine. We only accept cash (or bank transfers.)

What Vaccinations Do I Need?
Guest often have the impression on the internet that Borneo is a disease ridden island. Malaria and Dengue are very rarely reported in Sarawak, much less in Kuching. But if you feel you need to protect yourself then please take which ever vaccinations you think you need. For your information there have never been any reports of Rabies on the whole island. My personal recommendation is that you at the minimum get a Tetanus Vaccination.

What Is Your Check Out Time Since We Have A Late Flight?
We do not have a fixed check out time. If you have a late flight out then we will be more than happy for you to check out as late as needed UNLESS there is a check in to the same accommodation earlier to your departure. If this happens we will advise you as soon as possible.

How Do We Get To You?
Give us your time and place. If you are flying in please give us not only your arrival time but also your flight number. If you are coming from elsewhere like the city please let us know at least 24 hours before hand.

Do I Need Mosquito Nets?
Although there are mosquito nets provided with all the beds, we ourselves have never used them.

Are There Many Mosquito’s?
The farm is mostly surrounded by the jungle and there will always be a mosquito or two usually at dusk and on rainy days.

How Do You Control The Mosquito’s?
We smoke the accommodation in the evenings with coconut husks. Apart from that mosquito coils are provided which are also pre-lit before you arrive. These last usually 8 hours. Please use these as and when you wish if ever needing more to be continued lit. In addition we have made many water features around the farm and utilize frogs and bats to keep the insect population down.

Should We Bring Our Own Repellent?
Yes.

How Much Do You Charge For Children?
Children under 10 are complimentary to a maximum of 2 children for every couple. Additional children will incur additional charges as per website mentioned.

Do You Provide Laundry Service?
Although no mention is made on the main website we still will take in your clothing and wash them IF you request as such. There is no charge for this although most guest will tip the lady who does not only the laundry but also keep the accommodation clear and clean everyday. Alternatively you will have access to the washing machines in the laundry room below Olivia’s Bungalow but PLEASE do not overload the machine.

Do We Need To Bring Our Own Soap & Shampoo?
No, these are provided for all lodgings. But please bring your own if you wish so.

Do We Need To Give Tips?
There is no expectations for tips. But if you feel that the staff have done you a service which you feel deserves a tip then please do so by giving the tip directly to the staff concerned.

Are There ATM’s In Kuching?
Kuching is a small modern vibrant city. The nearest ATM’s are at the PETRONAS petrol station or at the hyper supermarket (E-Mart) both 20-25 minutes away. There are of course many ATM’s located in the city itself.

Do The ATM’s Dispense USD’s?
Sorry to disappoint you but the last time i checked Sarawak is not a state of America. Hence the ATM’s dispense Malaysian Ringgits only.

Do I Need To Book For Trips?
No. The only challenge in relation to booking for trips is when you might want to visit a National Park and want a guide. The good ones we recommend are usually booked ahead of time but there is no need for a guide in most National Parks. Other things that need bookings are the Kuching Wetlands Cruise and Kayaking. You can book for these directly using the mobile phone which we will provide which have the numbers preset. These contacts speak and understand English.

Do You Cater To Vegetarians?
Yes, we do. And let us take this opportunity to remind you to let us know of any dietary requirements at the time of your booking. Please note that we can cater to a gluten free diet if needed. Please make known your diet requirements when making the booking.

What Kind Of Food Do You Prepare?
You eat what we eat unless there is a special requirement you might have. We try our best to make sure that the produce is at all times mostly grown and from the farm. There will always be vegetable dishes, fish from our ponds ,meat and occasionally prawns or crabs depending on what we catch. Please make known your diet requirements when making the booking, not at the very last moment when the meal is already served.

Where Do We Have Our Meals?
You will be sent the meals to your accommodation. Lunch at 12.00 PM and Dinner at 7.00 PM unless otherwise specified. In the case of the Longhouse you take the meals there at the adjoining dining house.The Bungalow’s, Longhouses, Little Kabin & Guest House rentals come with ingredients to prepare your own breakfast. PLEASE TAKE NOTE In cases where and when you are out for the day kindly let us know if you are returning. Otherwise we will assume you are not having the meals and will not prepare. If you are on the farm and want either meals then let us know at least an hour before as we prepare meals fresh and this takes time.

Is There Wifi?
There is free WiFi at the converted cow shed located at the front but not at the moment in other area’s of the farm. Be warned that the signal is weak (best in the morning or late night) but good enough for checking emails but not strong enough for Skype. The Wifi has been located to the front Chill Out Shed formerly the Cow Shed is recognized as ‘The Kebun’ (no password).

Is There Cell Phone Reception?
Yes. There will also be a cell phone provided to you for the duration of your stay. And a friendly reminder to not abuse this with calling overseas unless you advise us in case of emergencies. Please remember to bring the cell phone with you when you go out in case we need to contact each other for whatever relevant reason.

Can We Explore On Our Own?
It is best that you explore the surrounding area on your own. We have our personal assigned complimentary cars you can borrow, just fill in the fuel which is at your own expense. Also PLEASE top up the fuel tank for the next guest. There will be a Garmin provided which has already been set with the usual sights. A map is also provided in the car. Don’t forget to bring along our in-house guide book for your easy planning. PLEASE NOTE to not mess with the settings of the Garmin in particular clearing the ‘Favourites’ which is important for each Guest use. It takes us a lot of time to re-program everything in.

Are The Trials In The National Parks Safe And Easy To Navigate?
Yes, the trials in all the National Parks are safe and well marked.

Do You Have A Driver?
If you need a driver, the rate is RM100.00 per day and give us as much notice as possible so as that we can let the freelance guide/driver know. Please pay them directly.

Is Self Driving Safe?
Kuching drivers are very laid back and take their time. All our Guest’s who drove so far have had no issue’s at all.

Are There Baby Cots Provided?
There are 1 baby cot each in the Bungalows & the Longhouse complete with it’s own mosquito nets.

Do You Have Baby Tubs?
Our guest’s average 50% families and it is very normal to have little children with them. Yes, we have baby tubs you can borrow.

Do You Have Baby Seats for the car?
Yes, we have 2.

What Kind Of Footwear Do We Need?
If you intend to do some serious walking then boots will be needed. Other than that sneakers and a pair of flip flops will do just fine.

Are There Leeches?
So far leeches have been encountered in National Parks after rain but rarely.

Do I Need To Bring Leech Socks?
No need. We can borrow you a pair of simple football socks and rubber bands.

Do You Provide Refreshments?
There is complimentary drinking water available in all the accommodations. Coffee, Tea, Juice and Sugar is also provided. These are all complimentary as with breakfast ingredients like eggs, sausages, jam, butter, milk, sugar and fresh farm baked bread. The office refrigerator is filled with Beer which is available for your convenience and purchase. We have a honesty policy where you use an available form to record your consumption and let us know at the end of your holiday with us. We wish to take this opportunity to please refrain from hoarding or sneaking off the food. There is plenty to go around and we will be more than happy to make sure you have more than enough to eat.

Are Meals Included In The Rental Price?
Yes, all meals when taken on the farm is included, Lunch & Dinner is sent to your Bungalow at 12.00 pm and 7.00 pm respectively. The Longhouse folks are served at the Longhouse Dining House. Breakfast is a ‘Do It Yourself’ affair and all the ingredient’s are provided in the respective kitchens. Please note that on occasion we will invite you out for a meal at a local restaurant as many guests like to be adventurous and try the local food.

Is There A Television?
Yes. There is a television is each Bungalow as mentioned on our website. There are no televisions in the longhouse anymore because of complaints of inconsiderate guests who turn the volume too high even when there are other guest’s in the same longhouse late into the night. You are more than welcomed to come to the old cow shed (which we also call the chill out area) to watch television.

Do We Need To Take Anti-Malaria Medication?
If you feel you should and have been advised by your doctor then please do. I have lived in and near the jungle for most of my adult life and have never been infected by malaria.

Can The Tap Water Be Used For Brushing Our Teeth?
None of our teeth have fallen off and all our teeth are in good nick so far and we have not heard any complains from the farm animals in regards to their teeth falling out because of the water. It would be safe to assume the tap water is safe for brushing your teeth.

How Do We Find You When We Are On The Farm?
We live on the farm and even if you cannot spot us we are only a phone call away via the provided mobile phones. When we go out it will be for related farm chores.

What Are The Rates For The Accommodation?
The rates are stated on our website but for your easy reference this is the link at http://www.thekebun.com/bungalows-rates/packages-rates/

Do We Need To Bring Our Own Towels?
No, you will be provided with towels.

Are The Car’s You Provide In Good Working Order?
These are our personal cars which we borrow you. These cars are always keep as well maintained as possible as the last thing we want is to have any of them break down and we have to spend the effort and time to go and ‘rescue’ you. But of course there are occasionally some stunt and test drivers who masquerade as Guests. We would like to record here our sincere thanks to these Guests for all the extra unnecessary repair bills we always wish we never have.

Is It Possible For Us To Be In The Same Room Within The Longhouse Or All Beds Separate?
Yes, but a more detailed answer can be found here http://www.thekebun.com/bungalows-rates/ on our website. Please note that even if you have children under 10 years old we will still provide an additional room for them for no charge if necessary.

Do You Have Discounts For Long Term Stays?
No, we do not.

Can We Come For Just A Daytrip?
The Kebun does not cater to day trippers.

Do You Serve Pork?
We do not serve pork and beef.

Is Housekeeping Included In The Rate?
Yes it is. However we usually will only do the housekeeping when you go out. In addition we will be unable to do it if the doors are locked. We would like to take this opportunity to seek your cooperation in not wearing your footwear into the accommodation. This will help cut down our workload in needing to mop and dry the floors everyday.

Are Meals Included In The Rates?
All meals are included in the rate when taken on the farm.

What Time Are Meals Served?
Lunch and dinner are served at 12.00 pm and 7.00 pm respectively and are delivered to you unless the times have been arranged otherwise. We would like to take this opportunity to tell you that for all times we will not collect the dinner dishes until the next day. If you do not help to wash up then please leave the dirty dishes outside because wasted food will always attract rats and other jungle creatures

Do You Have Any Free Water?
We assume you mean drinking water so the answer is ‘yes’. There are water dispensers in all the accommodation. If you prefer Mineral Water then please ead to the office to purchase it or you can also buy some when you are out and about.

Is Petrol Included In The Rates?
No. The car will be handed to you with a full tank. Likewise when possible we will appreciate the car back with a full tank for the next guest. If you did not remember to top the tank up then please leave some cash to do just that to be fair to the next Guest.

Do You Give Discounted Rates For Locals?
We do not discriminate anyone thus the rates are the same for everyone.

Can You Suggest For Things We Can Do?
The range of activities are clearly listed/visible on our website on the very front. For your easy reference it is here at http://www.thekebun.com or see here http://www.thekebun.com/about/suggested-iternary/ and http://www.thekebun.com/about/sightseeing/ and http://www.thekebun.com/about/in-around-kuching/ for a better idea. You could also see our facebook page under ‘Albums’ for photo’s of the different attractions. Apart from that we are easily available for daily suggestions onsite.

We Understand That Car Is Available For Rent?
Our cars are NOT for rent. As stated on our website these are our personal cars which we borrow you. Please note fuel is at your expense.

We Are A Group Of 18 Adults. Is The Longhouse Available?
Our website clearly states that the longhouse sleeps 11 maximum.

We Would Like To See Elephants When We Are At The Kebun
We would like to see Elephants too at The Kebun but unfortunately we are in the WRONG East Malaysian state on the island of Borneo. The state you are referring to is Sabah to the north of Borneo Island.

 We Wanted To Confirm The Price And What It Includes?
On your question as to what is included in the rate you can find more information here at http://www.thekebun.com/bungalows-rates/ and here at http://www.thekebun.com/bungalows-rates/packages-rates/

Are There Any Activities We Can Do On The River Behind Your Farm?
If you want we can organize a boat for you to go fishing in or speak to one of the local fishermen to go out with them. Otherwise if you are experienced with outboards we will be more than happy to loan you our long boat to go explore or even fishing.

Your Rate Includes Use Of A Mobile Phone And Is Your Number In It?
Yes, our numbers are pre-stored in it as with any other important number for guides and service providers so that you can contact them directly if needed

How Do We Know What Fuel To Use On The Car?
The cars are all running on unleaded petrol with the exception of the Pajero 4wd which runs on diesel.

We Want To Book A Room In The Longhouse But Need To Know If We Will Be Sharing The Room With Other People?
As mentioned on our website the main longhouse has 5 rooms for which sleeps from 1 to 3 each. The Headman’s Longhouse sleeps 4. So the answer to your question is ‘No’ you will not be sharing your room with anyone else other than your own party.

Will We Have A Car For The Whole Time We Are Staying At The Kebun Or Do We Need To Share The Car?
Each car assigned to you (based on your accommodation type) is for you for the whole of the duration.

What Happens If A Car Breaks Down?
We will soonest replace the car for you. There will be no charge for this. Please bear in mind that on occasion we have had the pleasure of hosting some very careless drivers and even drivers who confess that they had not driven in 20 years! Please re-consider your booking if you are not a competent driver.

Do We Get Fresh Linen Everyday?
We change the linen when it is necessary.

Do We Need To Be Responsible For Any Break Downs?
If the breakdown is just a matter of a worn out or damaged part it will not be your responsibility. However if it is/was a case of your carelessness than we will have to insist you be responsible for the replacement part/s.

The Allocated Car Is A Manual But I Only Know How To Drive With An Automatic. What Then?
Then you need to reconsider your booking with us, hire a driver, refresh your manual shift driving skills or hire a automatic car at your own costs.

What Happens If We have A Flat Tire?
If you have a flat tire please to change it to the spare. If you are clueless as far as changing a flat is concerned please call us on the mobile supplied and we will do our best to come as quick as possible. A FRIENDLY REMINDER – PLEASE DO NOT ATTEMPT TO DRIVE WITH A FLAT UNTIL THE WHOLE TYRE IS RUINED!

We Want To Book The Longhouse But Am Worried That It Will Be Very Crowded
As far as The Longhouse is concerned we will only have a maximum of 2 families at one time because there are only 2 cars allocated for The Longhouse. The ONLY time there will be more than 2 families will be when there is an overlapping of either the 1st or last night with a very late check out or very early check in.

Can We Just Book A Room In The Bungalow?
No. We rent by the Bungalow not by the room.

Is There Any Other Hidden Cost Apart From The Accommodation Price Listed?
The price you see is the price you pay. There is no other costs associated that will be included.

Are The Rooms Equipped With Linen And Towels?
Yes. There are linen and towels provided.

Can We Pay You In USD’s?
No.

Does The Farm Have Any Wild Animals That Could Be Dangerous Like Tigers Or Jaguars?
There are no Tigers or Jaguars on Borneo Island. The most wild animal on the farm is The Owner!

I Wanted To Confirm If The Room We Have in The Longhouse Has An Ensuite As Just Having Another Look At The Reviews It Seems Like Some Rooms Have Ensuite Bathroom And Some Do Not. If Possible Can We Have A Double Room With An Ensuite?
None of the 5 rooms in The Longhouse has an ensuite bathroom. Please see our website which has the basic information for the different accommodations. This is a link for your easy reference http://www.thekebun.com/bungalows-rates/